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Have a question? Browse questions below for a quick answer! If you need more information,please email us at hellofrombehairful@gmail.com

What Does the Professional Detangler Do?

The Professional Detangler gives you everything you need to develop the most defined yet voluminous curls, it does this by

•Curl clumping
•Gently detangling dry/wet curls
•Providing even product distribution
•Stopping hair breakage
•Minimizing frizz / Increasing hair strength

Key Benefits

•Helps condition and add shine by distributing natural oils throughout the hair
•Helps promote shinier, healthier-looking hair by massaging scalp and stimulating hair follicles
•Helps to repair broken bonds and rejuvenate hair

To clean a boar bristle brush, you will need:

1. A Comb: A regular toothed comb or a rat tail comb with a thin or pointed end can help take out the old hair and gunk off the boar bristle brush.
2. Liquid Shampoo Or Body Wash: You will need shampoo or a body wash to prepare a soapy rinse for effective cleaning.
3. Water: Use warm and room temperature water to clean the boar bristle brush.
4. A Container: The container should be big enough to hold the soap and rinse your brushes

SHIPPING INFORMATION

Where do you ship to?

We ship WORLDWIDE! We are proud to ship throughout the US and worldwide!

Domestic

For all USA shipments, we use USPS. You can track your package from when it leaves our warehouse through its final destination.

International

For all international shipments, we use DHL, the world's leading logistics provider. We offer express 3-6 day shipping.

What are the different international shipping options?

Once your order has been processed, DHL Express typically delivers your order within 3-6 days to your shipping address. At times, you may be asked to pick up your package at a DHL office or provide delivery instructions via phone or email. To ensure you receive your package without delay, please provide the best contact phone number during checkout.

Processing can take 2-3 days depending on if you placed your order on a weekend or around a Holiday. Once the package arrives in your country, DHL hands the package off to your local post office or a local courier for delivery to you. At times, you may be asked to come into your local post office to claim the package in person.

Which international option is better?

We highly recommend using our DHL Express option as it is the fastest, most convenient and most secure method. Shipments typically take between 3 - 6 days (after processing) and are fully-trackable. Your DHL tracking link is included with your shipping confirmation email. 

When does the package ship?

Orders are processed for shipment within 36 hours, Sunday - Friday morning. Processing may take longer if the order was placed around the Holidays or on a weekend.

Orders placed Friday, after 10 am PT will be processed late Sunday evening.

If Friday or Monday was a Holiday, please add an additional day for processing.

How long does shipping take?

U.S.A. shipments can take 3-5 days after processing.

If the order is placed during a weekend or holiday, processing can take 2-3 days. International shipments vary by destination and shipping method.

Will I be charged duty fees?

Our company is based in the USA. All of our US orders are free of duty fees.

While most of our orders are free of any Import Taxes or Duty Fees, we cannot be held responsible for any taxes, seizures or fees from importing our product. By complying with all local standards and regulations, we do our very best to avoid any possible charges your country may assess on your shipment. The final decision is decided by your country's import regulations. You may contact your local customs agent if you have any questions regarding additional fees on your shipment.

 How do I track my package?

We send a tracking link to track your package in all shipping confirmation emails.

I did not receive a shipping or order confirmation?

Please email us at hellofrombehairful@gmail.com to confirm your order was placed. Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.

Is my credit card information secure?

Yes! We use an encryption service to process your payment, your credit card information is hidden from us.

What is your refund policy?

We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee. Please contact our support team at hellofrombehairful@gmail.com within 30 days of your received order for an RMA. Our customers are responsible for paying for the shipping cost to send back returning product.

Our Address

Behairful

P.O. Box 10450, Los Angeles 91309, United States

If you need more information, please email us at hellofrombehairful@gmail.com